Global After-Sales Support for Your Peace of Mind - PET Injection Molding Machine

As core equipment for the production of plastic products, PET injection molding machines play a vital role throughout the entire production line. Our PET injection molding machines provide global after-sales service to eliminate customer worries and allow customers around the world to produce with peace of mind.

Professional and Reliable Team

We have a professional after-sales team composed of senior engineers and technical experts. All team members have undergone rigorous technical training and evaluation. These engineers are not only proficient in the mechanical structure, electrical system, and hydraulic principles of PET injection molding machines, but also have in-depth knowledge of equipment of different models and different production processes. Whether it's complex equipment fault diagnosis or routine maintenance work, they can quickly respond and resolve issues with their extensive experience and professional knowledge.

In a beverage container factory in Mexico, this intelligent predictive system successfully resolved a crisis. The system detected a slight anomaly in the screw torque data of a high-speed PET injection molding machine. The after-sales engineer remotely retrieved the equipment's operating log and discovered that the screw was worn due to impurities in the raw materials. Before the equipment completely broke down, we coordinated with the local service center to replace the screw assembly and optimized the raw material pretreatment process for the customer, avoiding a production loss of one million beverage bottles due to equipment failure.

24/7 Technical Response

Multilingual Support: We offer multilingual service teams in English, Chinese, Spanish, and other languages to ensure seamless communication.

Remote Diagnostic System: Use Internet of Things (IoT) technology to monitor the operating status of equipment in real time, provide early warning of potential failures (such as screw wear, hydraulic system leaks, etc.), and reduce unplanned downtime. Emergency Repair Service: Customers can view key indicators such as OEE (Overall Equipment Efficiency), energy consumption, fault logs, and more via the mobile app or website. We provide 24-hour online consulting services, so you don't have to worry about time differences and we can resolve customer issues in a timely manner.

In the event of critical failures, if necessary, our after-sales team will respond immediately, and professional engineers will perform on-site debugging and maintenance.

After-sales service: professional problem-solving

After-sales support is not only about solving problems, but also about helping customers improve their competitiveness. We have launched the Equipment Health Management Plan to create exclusive equipment files for customers and issue regular Performance Optimization Reports. For small and medium-sized business customers, we have innovatively launched the "After-sales shared engineer" service. Companies do not need to hire full-time engineers with high salaries. They only need to pay a small annual fee to enjoy services such as regular on-site inspections and online technical consultations.

Comprehensive services to meet diverse needs

Our comprehensive after-sales support services cover every stage of the equipment lifecycle. During the equipment installation and commissioning phase, professional technicians will visit the site in person to guide customers through the installation and commissioning process to ensure the equipment can be put into use without problems. At the same time, we offer comprehensive operational training courses for customer operators, including basic equipment operation, daily maintenance, common troubleshooting, and more, to help customer operators quickly master equipment operation skills.

During equipment use, we provide regular equipment maintenance services. We develop a customized annual maintenance plan based on the customer's equipment usage frequency and production environment. Maintenance includes equipment cleaning, lubrication, key component inspection, precision calibration, and other tasks. Through regular maintenance, potential problems can be identified and resolved in a timely manner, extending the equipment's lifespan and improving its operational stability.

In addition, we also offer equipment upgrade and refurbishment services. Based on customer production needs and technological development trends, we improve performance and expand equipment functions to help customers improve production efficiency and product quality.

Through long-term, high-quality services, we have established deep, trusting relationships with many customers. Many customers not only choose us for equipment purchases but also maintain long-term partnerships with us for subsequent equipment maintenance and upgrades. We fully understand that customer trust is our greatest asset and the driving force behind our continuous improvement in after-sales service quality.

We will continue to provide global customers with better quality and more efficient after-sales support with our professional team, comprehensive design, comprehensive services, and customer-first philosophy, so that customers can truly have no worries when using PET injection molding machines.